SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of realmccoygifts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of realmccoygifts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Get fast, slow 19 days to reach Chile, happy
it functions excellent, for that money the camera is great, it is really easy to control and it functions great from phone ( you can fly it from your phone and it functions the same as from the joy stick)
All as description, small and handy, not excels in outdoor, obviously, views the size, funny and good price.
Awesome drone. For the small money this drone shoots in the P. Of roughness note not the convenient remote control phone It outweighs. The drone to actively adjust trimmers after each new the. Otherwise it's best quadrocopter in its category.
The box has been flattened, but a product. One Protection blades was deformed and prevented rotate the screw. Had To reheat with boiling water and give the desired shape. Not very stable relationship between the control box and the crater. Maybe because of the batteries. Generally satisfied with the purchase.
Good product for beginners.After first landing it was hitted by car,but survived :-) Only bad thing is because I could not order more batteries,it was not in stock.That's why 4 stars
Good quadrocopter for money. Flying in the apartment right, and the street wind blows, easy too. Only in calm weather you can fly. Video снмает, but with little delay. And thank you. All super.
It quickly and efficiently.
Safe and sound well arrival at the 쁩. Test with flying tools and the expected for the flight time is long, didn't but make you satisfied Propeller-guard is a bit squished was but hand push-ups in use Propeller for push-ups is size is little bigger than the four key
Shipping was fast, 7 days to Switzerland. The quadcopter works great, the camera has a decent quality for its price. The packaging was fine and undamaged. The only negative thing is the app that is not really easy to use. But overall for its price it's a really good product
Specified application instructions HTS-UFO for this model does not work.
Perfect
Received the product faster than the schedule. Still not tested the drone, but looks very good!
Very good furniture product loved..
Super fast delivery. Drone works well. Battery goes however not longer than 4 minutes with it.
Well under the Piece todo that subject the mobile lacked a vise But well. THANK YOU!
needs to be recharged very quickly. 10 minutes max. comes with 4 extra propellers, had to replace 1 after first flight.
Отлично летает, батареек для пульта в комплекте нет(2 пальчиковые). Только не могу найти приложение для дрона(((